Industry: Hospitality
Client Size: 2,000 Employees
Region: Western Europe

Problem

A hospitality group operating several hotels across Western Europe faced challenges in managing reservations, guest relations, and financial reporting across its various properties. Disconnected systems made it difficult to provide a unified guest experience, track bookings in real-time, and manage revenues. This lack of integration resulted in missed revenue opportunities, poor guest satisfaction, and inefficient financial management.

The company required a solution that would centralize operations and improve the guest experience while also providing real-time financial insights.

Solution

The group implemented Celframe Ookey as its unified business management platform, which included integrated modules for reservations, guest relations, and financial reporting. Celframe Ookey allowed the hospitality group to:

• Centralize Reservation Systems: All bookings were managed through a single, real-time system, ensuring that each property had up-to-date information on guest reservations.
• Enhance Guest Relations: The platform’s CRM module allowed the group to track guest preferences, provide personalized services, and improve overall guest satisfaction.
• Automate Financial Reporting: Automated financial reports enabled the group to manage revenues across all properties in real time, ensuring accurate forecasting and financial planning.

Implementation

Celframe’s team worked closely with the hospitality group to migrate their existing reservations, guest data, and financial records to the new platform. The implementation took four months, with full integration across all properties.

Results

After adopting Celframe Ookey, the hospitality group experienced several key improvements:

• 20% Increase in Guest Satisfaction: Personalized services based on guest preferences led to improved guest experiences and higher satisfaction scores.
• 30% Boost in Revenue Efficiency: Centralized reservations helped eliminate booking errors and maximize room occupancy rates.
• 50% Reduction in Financial Reporting Time: Automated financial reporting reduced the time required for manual reconciliation, providing real-time financial visibility.

Tip of the Day:
🏨 Improve guest satisfaction by tracking preferences and offering personalized services with integrated CRM tools.

Limerick of the Day:
A hotel that needed to see,
How to streamline its hospitality,
With Ookey, it found,
Their guests stuck around,
Now bookings are managed with glee! 🏖️