Industry: Healthcare
Client Size: 1,800 Employees
Region: Europe

Problem:

🏥 A healthcare company struggled with managing patient inquiries and maintaining strong relationships with healthcare suppliers. Without a centralized CRM system, patient inquiries often went unanswered, and supplier relationships were not efficiently tracked. This lack of coordination led to missed opportunities, both in patient care and in securing better deals with suppliers.

Solution:

The healthcare provider adopted Celframe CRM, enabling them to manage patient communications and supplier interactions from a single platform. The CRM system allowed them to track every patient inquiry, follow up on medical supplies, and automate communication with key suppliers.

✨ Key Features Implemented:

• Patient Inquiry Management: All patient inquiries were centralized in Celframe CRM, ensuring no request or inquiry was missed.
• Supplier Relationship Management: The CRM tracked communication with suppliers, including order histories, delivery times, and contract negotiations.
• Automated Follow-Ups: Automated reminders ensured that inquiries and supplier follow-ups were always completed on time.

Implementation Process:

1. Patient and Supplier Data Migration: Patient inquiries and supplier communications were imported into Celframe CRM for centralized management.
2. Custom Workflow Setup: Custom workflows were designed for tracking patient inquiries and managing supplier relationships.
3. Team Training: Healthcare administrators received training on using the CRM to manage patient care and supplier contracts efficiently.
4. Go-Live Support: The system was rolled out with real-time support to ensure smooth adoption across teams.

Results:

• 50% Increase in Patient Response Rate: With automated follow-ups and better tracking, the healthcare provider significantly improved its response rate to patient inquiries.
• 20% Improvement in Supplier Relationships: By tracking supplier communication and automating follow-ups, the company was able to secure better contracts and improve supply chain efficiency.
• Faster Service Delivery: Patients received quicker responses, and supplier orders were fulfilled more efficiently, leading to improved operational performance.

Tip of the Day:

💡 Keep your customer and supplier communications organized with automated follow-ups. Celframe CRM ensures that every inquiry is addressed, improving both customer satisfaction and supplier relations.

Joke to End the Day:

Why did the healthcare provider love their CRM system?
Because it kept all their patients in checkup! 😂👨‍⚕️💻