Industry: Legal Services
Client Size: 700 Employees
Region: Middle East

Problem:

⚖️ A large law firm was struggling with managing multiple case files, billing clients accurately, and tracking employee billable hours. Their separate tools for case management, invoicing, and payroll led to inefficiencies and frequent miscommunications between departments. This made it difficult to generate accurate client invoices, track case progress, and manage employee performance.

Solution:

The law firm implemented Celframe Ookey to centralize their case management, invoicing, and payroll processes. With a single platform to manage all these functions, the firm was able to reduce manual errors, improve client billing accuracy, and better track employee billable hours.

✨ Key Features Implemented:

• Case Management: Celframe Ookey allowed the law firm to manage and track case files, client communications, and legal documents from one platform.
• Invoicing Automation: The platform’s billing tools automatically generated invoices based on tracked billable hours, reducing the time spent on manual invoicing.
• Employee Performance Tracking: The platform’s HR tools tracked employee performance, including billable hours and client satisfaction metrics.

Implementation Process:

1. Data Migration: All case files, client data, and employee records were consolidated into the Celframe Ookey platform.
2. Custom Workflow Setup: Custom workflows were designed to align with the firm’s legal processes, including case tracking, billing, and payroll management.
3. Training: Legal staff were trained on how to use the platform’s case management, billing, and employee performance tracking tools.
4. Support and Monitoring: Celframe provided real-time support during the rollout, ensuring the platform was used effectively across the firm.

Results:

• 25% Reduction in Billing Errors: Automated billing based on tracked hours led to more accurate client invoices and improved cash flow.
• 20% Improvement in Case Management Efficiency: The integrated case management tools made it easier for teams to track case progress and collaborate, improving overall efficiency.
• Enhanced Employee Performance Tracking: With detailed performance data, the firm was able to make more informed decisions regarding promotions and employee development.

Tip of the Day:

💡 For legal firms, consolidating case management, billing, and payroll processes into one platform can significantly reduce manual errors and improve operational efficiency. Celframe Ookey does it all!

Joke to End the Day:

Why did the law firm switch to Celframe Ookey?
Because it’s a case of better management and smoother operations! 😂⚖️💼